SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.
Manager, Front Of House -The purpose of this position is to manage the daily activities, reporting, training and operations of the Guest Services operations and colleagues. With experience in a high-quality luxury boutique hotel/resort guest services, the Front Of House Manager will support the Front Office, Guest Services team and SIRO Private Homes in offering the highest level of customer service and supporting our colleagues to ensure they have the tools they need to be successful. Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby.
EDUCATION, SKILLS & EXPERIENCE
- Must have obtained a Diploma / Certification in Hospitality Management or have the equivalent in previous experience
- Proven experience in a front office management role in international and luxury hotels
- Proficiency in Opera PMS, ALICE, SAGA is a plus. Must be proficient in hospitality revenue management, guest services and team development
- Previous guest service and reservations experience preferred. Excellent written and oral communication skills required.
- Strong leadership skills and interpersonal communication skills.
- Must be fluent in verbal and written English, other languages are a plus
- Excellent computer and typing skills are required. Proficiency in Microsoft Office and Outlook usage.
- Excellent listening and comprehension skills required.
