Manager, Sales 
(14165)

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

This is a summary of the key duties and responsibilities related to the position below and include the skills, experience and educational background required by the employee, as well as the competencies and behaviors that are expected at this level.

Please take your time to read through it, sign the acknowledgement and hand it back to Human Resources.

• Position               Manager, Sales
• Grade                                    MNG
• Department                       Sales
• Reports to                          Director, Sales
• Subordinates                      Executive, Sales & Marketing
• Working time                     Full / Seasonal                 

Job Summary

Must be able to identify and qualify new accounts that have the potential to generate revenue for the hotel for both Rooms and Food and Beverage, as well as manage the existing account base to increase sales through repeat business. Sales Manager must meet and exceed forecast of revenue and room night production as well as sales activity goals outlined in the annual plan.

Under the direction of the Director of Sales, the incumbent will handle the allocated source markets for the SIRO Boka Place Hotels & Residences.

Duties include, but are not limited to, developing new key accounts, building on existing accounts and achieving sales goals.

Key Duties and Responsibilities

Sales:

• Identify, solicit and develop existing and new accounts within the assigned market (multi-segment).
• Represent company in designated events (IE Trade Shows, Product Launches Etc.) and RSO Road Shows
• Travel as designated to conduct sales presentations.
• Develop and monitor action plans for designated accounts in order to meet departmental goals.
• Coordinate incentive programs with designated accounts as needed.
• Act as a liaison between the Company and the client and serve as the spoke person on behalf of the company
• To ensure delivery of best support and customer service to clients
• To anticipate and address clients’ needs in order to exceed their expectations
• To plan, organize and host client events, familiarization trips, trade and consumer shows, and internal clients/ hotels’ sales
• Plan and conduct creative site inspections
• To identify and profile new market opportunities
• To use approved presentation materials & procedures to ensure brand consistency
• Quotes and prepares group offers according to pricing guidelines in place
• Is responsible for negotiating and converting Group business in pipeline
• Raises contracting documents under the supervision of Director of Sales
• To create an outstanding brand image in every interaction with clients
• To maintain a high level of product and service awareness in order to explain and sell services and facilities to clients effectively and confidently
• To plan and provide clients’ training sessions, as needed and required, in order to enhance clients’ productivity and improve revenue generation
• To maintain a high level of competition product knowledge, market intelligence and pricing and to make recommendations for strategic or tactical amendments to rates
• To set high performance standards and to pursue aggressive goals 
• To strive for constant improvements and to take responsibility for achieving business results
• Maintaining rate integrity and maximizing yield opportunities in cooperation with revenue management, F&B and reservations

     Administration:

• Communicate contractual and promotional rate information to assigned accounts.
• Provide on-going support / account maintenance including inventory and billing issues.
• Ensure internal and hotel departments understand issues related to assigned accounts.
• Coordinate and up-date departmental reports as designated.
• Prepares proposals and maintain system updated (Opera cloud, salesforce…)
• Acts with a degree of independence as liaison with both internal and external clients.  Handle clients’ requests and complaints as appropriate.
• Support and perform other duties as assigned by Executive Manager, Sales and Marketing.
• To assist with any other duties as required by the Director or another member of the management team.
• Be aware of cybercrime and common scams as communicated by the Kerzner Global IT team, filter and detect these attempts, and ensure that guest and company safety is protected.

• Sales oriented individual
• Team player
• Excellent verbal/written communication skills, both on property and during travel
• Ability to handle multiple tasks
• Capacity to work independently
• Strong background in all aspects of leisure sales and group sales
• Minimum of five (5) years’ experience in a similar position
• Strong Command of the English Language

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.