Mending Attendant 
(14239)

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

This is a summary of the key duties and responsibilities related to the position below and include the skills, experience and educational background required by the employee, as well as the competencies and behaviors that are expected at this level.

Please take your time to read through it, sign the acknowledgement and hand it back to Human Resources.

• Position             Attendant, Laundry
• Level                               COL
• Department                    Laundry
• Reports to                       Team Leader Laundry, Assistant Manager Laundry, Manager Laundry,
• Subordinates   NA
• Working time:  Full, Flexible

Job Summary

The Laundry Attendant is an integral part of the commercial laundry operation, responsible for efficiently processing bulk laundry. This role includes operating specialized laundry equipment, assisting with washing, drying, and sorting tasks, and ensuring meticulous care in handling all garments. The Laundry Attendant also plays a key role in maintaining a clean and organized laundry area.

Key Duties and Responsibilities

• Assist in the overall commercial laundry operations, ensuring efficient and timely processing of bulk laundry.
• Operate specialized laundry equipment, including folding machines and calendaring ironers, with precision and care.
• Fold, stock, label, and pack garments to maintain high-quality standards.
• Maintain the cleanliness and organization of the laundry area, ensuring a tidy and efficient workspace.
• Handle laundry trolleys and other items with care to prevent damage to linens and equipment.
• Disinfect laundry trolleys and other items according to standard operating procedures to maintain hygiene standards.
• Assist with washing, drying, and sorting laundry as needed and directed by the Team Leader, Laundry .
• Collaborate with staff on processing uniforms, guest laundry, and other specific laundry needs.
• Act as a runner for various tasks related to laundry operations, ensuring smooth workflow and addressing immediate operational needs.
• Monitor and report any issues with laundry equipment or operations to the supervisor for prompt resolution.
• Follow all safety protocols and operational guidelines to ensure a safe working environment.
• Maintain accurate records of laundry items processed and ensure proper documentation.
• Assist in inventory management by monitoring and replenishing laundry supplies as needed.
• Ensure compliance with all company policies and procedures related to commercial laundry operations.
• Regularly inspect laundry equipment for proper functioning and report any maintenance needs to the supervisor.

• Participate in training programs to stay updated on best practices and safety standards in laundry operations.
• Provide assistance and support to the washer, dryer, and sorter when required and directed by the Team Leader, Laundry.
• Ensure the efficient flow of laundry processes from intake to final delivery, maintaining high standards of quality and efficiency. Always present yourself professionally and address guests in a polite and respectful manner.
• Ensure proper and effective use of all supplies and equipment provided to you.
• Follow hotel's Lost and Found procedures diligently, documenting and securely storing all found items, and reporting them to management.
• Report any service-related defects immediately to the team leader.
• Assist in training new colleagues in job skills as requested by Team Leader, Laundry.
• Act as a best runner to support the colleagues in the valet laundry team.
• Report incidents and guest complaints promptly to the Team Leader Laundry, Assistant Manager Laundry.
• Ensure that daily tasks are executed to the highest standards of valet laundry service.
• Attend and actively participate in team events, required training sessions, and job-related briefings
• Effectively communicate and maintain positive working relationships with colleagues at all levels. 
• Be motivated to transfer knowledge and promote a continuously positive work environment.
• Maintain a consistently professional attitude towards guests and colleagues alike.
• Demonstrate flexibility in work timing and schedule to accommodate operational demands effectively; willing to work extra hours to cover the workload as directed by the superiors.

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Fluent in the local language, spoken & written English, any other foreign language is a plus factor
• Must be skilled to perform the job of a Attendant, Laundry. 
• A minimum of 2 years of job experience in a five-star hotel or commercial laundry setting.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.