Recovery, Manager 
(13264)

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

Position Details

• Position                             Manager, Recovery
• Level                                  MNG
• Department                     Welness
• Reports to                        Fitness Director
• Subordinates                   Fitness & Recovery concierge / Spa therapist                   
• Working time:                     Full                          

Job Summary

The Manager of recovery is responsible for overseeing the daily operations of the Recovery, ensuring a luxurious and rejuvenating experience for all guests. This role combines management duties with expertise in recovery treatments, including therapeutic practices, fitness recovery, and wellness programming. The Spa Manager will lead a team of therapists and wellness professionals, manage the spa’s financial performance, and collaborate with other hotel departments to enhance the overall guest experience.

Key Duties and Responsibilities

Operational Management:

• Oversee the day-to-day operations of the spa, including scheduling, inventory management, and staff supervision.
• Ensure the spa meets the highest standards of service, cleanliness, and safety.
• Develop and implement standard operating procedures (SOPs) to maintain consistency in service delivery.

Team Leadership:

• Recruit, train, and mentor spa staff, including therapists, receptionists, and wellness professionals.
• Conduct regular performance evaluations and provide ongoing professional development opportunities.
• Foster a positive and collaborative team environment, encouraging staff to deliver exceptional guest experiences.

Guest Experience:

• Ensure all guests receive personalized service that exceeds their expectations.
• Address guest inquiries and concerns promptly, ensuring a smooth and enjoyable experience.
• Collaborate with the marketing team to promote spa services and wellness programs, creating special packages and offers to attract guests.

Financial Management:

• Manage the spa’s budget, including revenue forecasting, expense control, and profit maximization.
• Analyze financial reports and adjust operational strategies to meet financial goals.
• Identify opportunities to increase revenue through new services, products, and promotions.

Recovery and Wellness Programming:

• Design and oversee recovery programs, including therapeutic treatments, cryotherapy, red light therapy, and fitness recovery services.
• Stay updated on the latest wellness trends and incorporate them into the spa’s offerings.
• Work with the fitness team to integrate recovery services into the hotel’s broader wellness programs.

Facility Maintenance:

• Ensure all spa facilities and equipment are well-maintained, coordinating with the maintenance team for repairs and upgrades.
• Monitor inventory levels of spa products, ordering supplies as needed and ensuring cost-effective use of resources.
• Maintain a serene and inviting atmosphere in all spa areas, from treatment rooms to relaxation lounges.
• Assist in providing information for monthly financial and statistical reports for the Fitness Director, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets.
• Monitoring and surveying spa performance through KPIs, linking results with sales and marketing activities.  
• Contribute together with Fitness Director for identifying a fair incentive for the team to increase productivity and efficiency.
• To be actively involved and accountable for the achievement and regular review of the commercial plan and budget.

Team Management

• Provide leadership, direction, and support to the employees at the Fitness lab to develop a highly motivated team, who can deliver high standards of service in all areas.
• Develop an annual training plan with the Fitness Director and ensure that all employees are trained and developed to meet the needs of the business.
• Ensure that good practice is applied to all issues in relation to employees and ensure that all Hotel HR policies and procedures are followed.
• Motivate, encourage, and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
• Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.
• To hold a daily Recovery briefing and a weekly Recovery department/ .
• To ensure colleagues annual vacation and public holidays are scheduled during slack operation periods and that these annual leave periods are staggered so as not to affect the operation

Guest & Hotel Relations

• Create and maintain relations with spa guests and members by having an active presence in Recovery reception and other key guest areas.
• Collate guest feedback received from hotel surveys and communicate with the team.
• Hold regular meetings with or without the presence of the Fitness Director and create strong relationships with key departments such as the Fitness lab Front Office, Housekeeping, and Maintenance.
• Show initiative when dealing with guest complaints and make such decisions that achieve instant guest satisfaction, whenever possible.

Operations

• Ensure that all duties at the Recovery reception are well executed on daily basis
• Ensure that the facility is adequately manned at all times, optimising the bookings in the system.
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude, and appearance as required from the staff.
• To oversee weekly colleague schedules for therapists, receptionists, and attendants and keep attendance records and time sheets.
• To oversee the monthly inventories of products, stock, and linen.
• To initiate and track all product orders including purchase and general stores

Health, Safety & Hygiene

• Carry out regular Health and Safety reviews to ensure the spa meets legal requirements.
• To conduct daily inspections of the Spa to monitor ambiance, maintenance, cleanliness, health and safety, colleague performance, and security.
• To be responsible for the health and safety of employees and guests in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
• Ensure that a high standard of cleanliness is maintained throughout the facility at all times.
• To be knowledgeable of the contraindications of services and products and act in accordance.
• To assist with any other duties as required by the Director or another member of the management team.

Skills, Experience & Educational Requirements

• Minimum of 3 years in 4/5* Spa, retail, and/or hospitality environment.
• Previous experience as Assistant Spa Manager or Head Receptionist, Spa in a 5 Star Resort for a minimum of 2 years.
• Previous education and diplomas in Spa Management, Esthetician Education.
• Skills in sales, marketing, and guest relations.
• Strong customer service in the luxury spa/hospitality industry.
• Skills in managing and processing software such as Spa Soft and Opera are required.
• Detail-oriented and have the skills to manage in accordance with Standard Operating Procedures relating to service, training, inventory, and payroll.
• Experience in handling crucial situations with guests and colleagues effectively.
• Managing colleague performance issues quickly and effectively.
• Strong ability to coach and motivate colleagues to achieve sales and service goals, build clientele, monitor productivity goals, and evaluate results. 
• To present a professional and polished appearance.  
• Flexible schedule, available to work evenings, weekends and holidays.
• To remain in contact with updates and developments in the Spa Industry.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.