Runner, Housekeeping 
(14356)

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

This is a summary of the key duties and responsibilities related to the position below and include the skills, experience and educational background required by the employee, as well as the competencies and behaviors that are expected at this level.

Please take your time to read through it, sign the acknowledgement and hand it back to Human Resources.

• Position             Runner, Housekeeping
• Level                               COL
• Department                    Housekeeping
• Reports to                       Executive Houskeeper, Assistant Manager Housekeeping, Team Leader   Housekeeping, Coordinator Housekeeping
• Subordinates                 NA
• Working time:  Full, Flexible

Job Summary

Runner, Housekeeping will service the private homes, guest room , public area and supporting operational needs as a runner to the highest standard, through smart and neat appearance, which reflects the high standards of SIRO Boka Place. A warm genuine smile which shows a personal interest in each Guest and a genuine eagerness to be of service at any time. 

Runner, Housekeeping is a prompt, courteous, well prepared & organized, discreet, honest, trusting rind trustworthy, friendly but not familiar, reliable, low key, immaculate, professional, flexible, punctual, knowledgeable, well mannered, professional committed to the highest standards of service. Runner, Housekeeping is a professional who anticipates needs and efficiently complete all the tasks. Runner, Housekeeping maintains guest’s privacy and confidentiality. 

Key Duties and Responsibilities

• To follow and maintain all standards and procedures for housekeeping service of guest rooms, private homes and public area. 
• Maintain and clean private home, guest room, suite, corridor, pantries and public area according to SIRO and LQA Standards. 
• Make notes, collect, and action on any guest requests and preferences. 
• Ensure all interactions with guests are in a professional and polite manner. 
• Can answer the guest’s questions about the generic hotel services and facilities.  
• Ensure proper use and care of equipment. 
• Follow hotel's Lost and Found procedures diligently, ensuring all found items are documented, stored securely, and reported to management.
• Immediately report any valuable items, documents, or sensitive materials found in guest rooms or public areas to the Team Leader Housekeeping, Assistant Manager Housekeeping or Executive Houskeeper
• Assist guests in retrieving lost items according to established policies.
• Ensure supplies, amenities, linens, and refreshment center are replenished as per standard. 
• Ensure the guest room linen are well looked after. 
• Update guest room status upon completion of service. 
• Always keep work areas neat and tidy and stocked according to the levels required. 
• Keep pantry neat and in good order. 
• The ability to maintain hygienic & safe work practices. 
• The ability to take ownership in assigned area of preventative maintenance programs and ensure the work and cleanliness is to the highest possible standards and that it is completed in a timely manner. 
• Ensure all defects related to room equipment, amenities, public areas, and other aspects of Hotel/Siro Private Homes are promptly reported.
• Follow up diligently to ensure these issues are addressed and resolved in a timely manner to maintain high standards of guest satisfaction and operational efficiency.
• Provide bed decorations and bath ceremonies when required. 
• Ensure all furniture and fixtures are free of dust. 
• Expiry dates are checked regularly and refilled in advance of expiry. 
• Ensure all cutleries and glassware in the guest room and suite are refreshed as per standard. 
• Assist in new colleague job skill training as and when requested by the superiors. 
• Perform Turn Down service in accordance with established standards related VIP categories in case of required.
• Act as a runner to support housekeeping operations by delivering linens, towels, and supplies to guest rooms and housekeeping carts.
• Collect and transport dirty linens and towels to the laundry room for cleaning.
• Maintain cleanliness and appearance of all public areas, including corridors, lobbies, elevators, and stairways.
• Vacuum carpets, sweep and mop floors, dust and polish furniture and fixtures as needed.
• Clean and sanitize public area restrooms and replenish supplies.
• Report anything not functioning properly, broken, stolen or anything related to the Housekeeping Team Leader. 
• Report incidents and guest complains to Team Leader Housekeeping, Assistant Manager Housekeeping or Executive Houskeeper. 
• Ensure that the task provided daily are executed to the expectation of SIRO Boka Place standard. 
• Attends and participates in team events. 
• Participates in required training and briefings related to the job. 
• Effectively communicate and maintain a favorable working relationship with colleagues at all levels. 
• Be motivated to ensure transfer of knowledge and promote a continuously positive work environment.  
• Always assure professional attitude towards guest and colleagues. 
• Ensure to always meet Grooming and Hygiene policy of SIRO Boka Place when in uniform.   
• Be flexible in the job role, assist in other tasks in the department, Hotel and Private Homes when requested by Executive Houskeeper, Assistant Manager Housekeeping and Team Leader Housekeeping.

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Be Fluent in Spoken & Written English, any other foreign language is a plus factor 
• Must be skilled to perform the job of a Housekeeping Attendant. 
• Must have minimum 2 years job experience in a five star or higher category hotel. 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.