Team leader, Public Areas 
(14357)

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

This is a summary of the key duties and responsibilities related to the position below and includes the skills, experience and educational background required by the employee, as well as the competencies and behaviors that are expected at this level.

Please take your time to read through it, sign the acknowledgement and hand it back to Human Resources.

1.   Position Details

• Position                          Team Leader, Public Areas
• Level                               TL
• Department                    Housekeeping
• Reports to                       Executive Housekeeper, Assistant Manager Housekeeping
• Subordinates                 Attendants, Housekeeping Public Areas
• Working time:  Full, Flexible

Job Summary

The Public Area Housekeeping Team Leader is responsible for maintaining the cleanliness and maintenance of all public areas within the hotel and private homes to the highest standards. Ensuring a welcoming and orderly environment for guests, this role adheres strictly to SIRO standards, focusing on cleanliness and hygiene at all times. This role also supports the rooms’ part during peak periods, particularly with room inspections to ensure guest satisfaction and maintain the hotel's standards of cleanliness and service.

Key Duties and Responsibilities

• Supervise and coordinate the activities of Public Area Attendants, ensuring all public areas are cleaned and maintained according to established standards.
• Schedule and supervise deep cleaning and any other projects
• Provide training, guidance, and support to team members, ensuring adherence to cleaning procedures and quality standards
• Conduct daily briefings, ensuring the 5-minute pre-shift training program is implemented and completed, keeping all team members updated on hotel happenings.
• Schedule and assign tasks to team members, ensuring adequate coverage for all public areas and private homes.
• It is crucial to provide clear, specific instructions and guidance to Public Area Attendants to ensure tasks are completed effectively and to SIRO Boka Place standards.
• Ensure all public areas, including lobbies, corridors, elevators, and restrooms, are cleaned and maintained throughout the day.
• Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility.
• Coordinate with other departments to address maintenance issues, safety hazards, or special cleaning requirements promptly.
• Maintain complete knowledge of correct maintenance and use of equipment
• Ensure that all housekeeping equipment used in public areas is properly maintained and stored.
• Clean Public areas in emergency situations.
• Perform routine inspections of all public areas, service areas, and storerooms.
• Respond promptly to guest requests and inquiries related to public area cleanliness and maintenance.
• Monitor guest feedback and take proactive steps to address any issues or concerns, ensuring a positive guest experience.
• Conduct regular training sessions and performance evaluations to support professional development and maintain high morale within the team.
• Monitor inventory levels of cleaning supplies and equipment, placing orders as needed to ensure adequate stock.
• Assist in budget planning and cost control measures related to public area housekeeping operations.
• Maintain records of cleaning schedules, equipment maintenance, and inventory usage to support efficient operations.
• Ensure compliance with health, safety, and sanitation standards in all public areas.
• Promote a safe and healthy work environment for all housekeeping staff.
• Assess the workload and prioritize tasks based on importance.
• Use hotel management software or systems to track statuses of tasks and monitor progress.
• Ensure the Lost and Found procedure is always adhered to.
• Provide support and assistance to attendants as needed, especially during busy periods or when handling challenging tasks.
• Assist in the preparation of work schedules and assignments, constantly monitor occupancy and manning levels to ensure adequate staffing at all times
• Ensure the ability to perform coaching and corrective performance discussions with colleagues.
• Review status of assignments and hand over any follow-up action with on-coming Team Leader.
• Motivate and inspire the housekeeping team through exemplary leadership, delivering targets and offering an excellent guest experience.
• Implement and maintain housekeeping policies and procedures to ensure consistent quality.
• Support the rooms department during peak periods, assisting with room inspections and cleaning to ensure rooms meet the hotel's cleanliness and LQA readiness standards
• Assist in other tasks in the department & Hotel when requested by Assistant Manager or Executive Housekeeper
• Should know how to demonstrate flexibility in shift schedule, adapting fluctuating business demands and operational needs.

• Diploma or Certification in Hospitality Management or equivalent experience.
• Fluent in spoken and written English; proficiency in any additional foreign languages is a plus.
• Demonstrated skills as a Team Leader in Housekeeping.
• Minimum of 2 years of experience as a Team Leader in Housekeeping in a five-star hotel or similar establishment.
• Proficient knowledge of housekeeping practices, including cleaning chemicals and safety protocols.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.