Assistant Manager, Aquaventure
(16196)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the Role
As the Assistant Manager, Aquaventure - you would take care of the Guest Buggy Services, Aquaventure Cabanas, Guest Services Kiosks, and Guest Amenities at Atlantis, you will oversee multiple high-touch guest service functions within the waterpark and resort. Your role involves ensuring smooth daily operations, maintaining exceptional service standards, managing staffing and training, and liaising with multiple departments to ensure seamless guest experiences. From supervising guest transportation via buggies to ensuring 5-star cabana services, managing inventory, and responding to guest feedback, you are a key driver of service excellence and operational efficiency.
About You
You are a dynamic and detail-oriented leader with a passion for guest service and team development. With at least 2 years of management experience in a hospitality or recreation setting, you thrive in fast-paced environments and are adept at overseeing large, diverse teams. You bring excellent communication, organizational, and problem-solving skills, and are confident in handling guest complaints, team mentoring, scheduling, and interdepartmental coordination. Your working knowledge of POS systems, Microsoft Office, and operational compliance ensures smooth, consistent service delivery across all touchpoints. Physically fit and highly dependable, you lead by example and foster a culture of continuous improvement and high performance.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
