Wellness Concierge, SIRO One Za'abeel 
(20444)

SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.

Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.

About The Role 

• Always keep a positive and motivated attitude, being an example.
• Follow the Grooming standards.
• Maintain effective communication with all related departments to ensure smooth service delivery, building mutual trust and respect. 
• Understanding employee positions to perform duties in employees' absence – including Front desk duties. 
• Ensure regular on-job trainings are performed and all SOP’s followed. 
• Regular check of LQA Standards as applicable. 
• Attend the daily handover briefing when on shift and be able to pass the necessary information related to guest’s requests. 
• Being an active knowledgeable person about Memberships, activities, and services. 
• Being able to advise on the best programs and nutritional requirements. 
• To assist with any other duties as required by the line manager or another member of the management team.
• Provide services that are above and beyond for guest’s satisfaction and retention, interacting with guests to obtain feedback on the overall satisfaction. 
• Establish a positive and active relationship with the guests, maintaining a high visibility in public areas and being knowledgeable of the Siro product. 
• Always maintain high level of knowledge to upsell and cross-sell services and facilities to our guests. 
• Responsible for all in house guest requests and ensuring their needs are met based on five pillars.
• Record guest issues in the guest response tracking system.
• Responsible for transportation requests and end of month analysis. 
• Responsible for all VIP amenities requests, verifying all arrivals in Opera for correct allocation and insertion in ALICE. Verify rooms for VIP’s, confirming if all amenities have been correctly placed. 
• Always seek opportunities of service improvement. 
• Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understand and comply with security, health and safety policies and procedures pf the hotel.
• The Wellness Concierge is responsible for, but not limited to, contacting every guest prior to arrival, booking Recovery Lab treatments and Fitness services.
• Needs to be able to explain services and classes to guests in a clear and enthusiastic manor.
• Be knowledgeable about the surroundings, able to inform and recommend activities outside the property.
• Can recognize the difference between treatments, classes and nutrition plans, enquiring when necessary to best achieve the guest’s expectations. 
• Has total understanding of the systems used by the property to effectively assist guests.
• Have a thorough working knowledge of services, hours of operation, facilities, etc.
• Perform other job-related duties as directed.
• Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Recognize the importance of "sales" in every aspect of their role. 
• Understands they are a part of a team committed to optimizing the health of our guests. 

About You 

• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.
• Must be able to work well under pressure and be able to multi-task.
• Must have experience in a five-star environment for a minimum of 2 years. Experience in pre-opening is an advantage. 
• Experience in guest services required. 
• Must be fluent in verbal and written English. Additional language skills are an advantage. 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.